Refund policy

The MHI & Co. return & exchange policy covers the return/exchange of most products in new condition up to 7 days after delivery. Items that cannot be returned and/or exchanged include furniture, lighting, plants, accessories, all art, kitchenware, anything damaged through normal wear and tear, or select oversize items.

If believe you are eligible for a return and/or exchange, please submit your request in accordance with the instructions on our Returns & Exchange page. If approved, simply follow the steps provided by email to print your return shipping label, then place your item(s) in the original package (including protective packaging materials) in the mail. In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging. Once received by MHI & Co., you will receive store credit for the applicable item(s) price(s) at time of sale less the original shipping charge. The customer returning/exchanging said item(s) holds sole responsibility for any and all damage that occurs said item(s) being returned/exchanged throughout shipping.

Defective or Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you received a defective or damaged product, please inform MHI & Co. within 24-hours of delivery so we can replace it for you. And don't worry - shipping charges are on us, both for the returned item and the replacement.

If believe you are eligible for a return and/or exchange, please submit your request in accordance with the instructions on our Returns & Exchange page. If approved, simply follow the steps provided by email to print your return shipping label, then place your item(s) in the original package (including protective packaging materials) in the mail. In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging. Once received by MHI & Co., we will ship the replacement to you. The customer returning/exchanging said item(s) holds sole responsibility for any and all damage that occurs said item(s) being returned/exchanged throughout shipping.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.